Q: Do you ship outside the United States? A: Presently, orders can only be placed on this website from buyers in the United States and Puerto Rico. We are happy to ship internationally, but you will need to contact us via phone or email to order. Please see the International Shipping page for more information.
Q: How will my order be shipped? A: We ship via UPS, FedEx, USPS, and several major freight carriers. We reserve the right to determine the best shipping option for your order, based on weight and destination. When you choose Standard Shipping your order will come by either UPS or USPS (generally USPS if you are outside the continental United States). It is important that you include a physical address along with your PO Box, if applicable, for this reason. If you do not include a PO Box address and your item is returned to us due to delivery problems, you will be responsible for the shipping charges to have it shipped again. If you have a carrier preference, please let us know. If you are ordering any items that are designated as freight only you MUST choose the FREIGHT shipping method at checkout, or your order will not be processed.
Q: When will I receive my items? A: We usually ship orders within 24-48 hours of receiving them, excluding weekends and holidays. Some items may take more time to prepare for shipment. Exact transit times will vary according to your location; orders shipping to the continental United States via UPS and FedEx will usually arrive within 2-7 business days and USPS within 2-8 business days, depending on the service used. Additional transit time may apply to your location. When shipping outside the continental United States, transit times will vary. A tracking number will be provided via e-mail after shipment.
Q: Do you offer express shipping? A: Yes. We can ship your order by several different expedited service options using FedEx, UPS, or USPS. Because so many of our items are oversized we ask that you contact us via email or phone to request express shipping because the shopping cart cannot accurately rate it for you. The exception to this is if you enter your FedEx or UPS Account number to have the charges billed to your carrier account.
Q: My item has free shipping... when will I receive it? A: Items with free shipping will ship using standard shipping from UPS, FedEx, or USPS. You should receive your order within 8 business days. Free shipping is only applicable in the continental United States.
Q: Why is the shipping cost higher on some items, like tubing? A: UPS & FedEx charge an additional handling charge on top of the base charge for items exceeding 48" in length. Items that have a high value or weight to them will also bring higher shipping charges.
Q: Can I pick up my order? How does In-Store Pick Up work? A: Yes, you can pick up an order at our location in Mount Carroll, Illinois. This works especially well for tower sections or large masts to save you money on freight costs. You must choose IN-STORE PICK UP at checkout or else you will be charged for shipping. Pick up is available 9-5 CST, Monday through Friday only. You must contact us before arrival to arrange pick up. Unless specially arranged, orders must be picked up within 7 business days or the order will be cancelled and refunded.
Q: What are my payment options? A: We accept MasterCard, Visa, Discover, American Express, PayPal, or Money Orders. Sorry, we do not ship COD.
Q: Can I order over the phone instead of online? A: Absolutely. Give us a call 9-5 CST, Monday through Friday. We accept credit/debit cards over the phone.
Q: How do I pay by money order? A: Please call to order or choose 'Money Order' under the credit card option during checkout. You then have 14 days to send your money order. After 14 days your order will be voided. Money orders can be sent to: Antenna Parts Outlet Attn: Sales Dept 302 S. East St Mount Carroll, IL 61053
Q: My order was damaged during shipping, what do I do? A: Do not throw away any of the items or packaging; the shipping company may wish to see them if an insurance claim is filed. Call us as soon as possible; we will determine the best course of action at that point.
Q: Will I be charged sales tax? A: Illinois residents will be charged 6.5% sales tax on their orders. Any orders picked up at our location are also subject to 6.5% sales tax.
Q: What is your return policy? A: Returns are handled on a case-by-case basis, however no items may be returned after 14 days unless it is warranty related. All returns must be sent with postage prepaid - any COD packages will be refused. If you refuse a delivery, any and all refusal fees will be deducted from the amount of your refund. Returns are subject to a 20% restocking fee. It is much better to contact us or consult your instruction manuals, parts lists, etc before ordering; this helps to ensure you are ordering the correct parts. Be sure to look at your order once it comes in to make sure you ordered the right size, quantity, etc for your project. Contact us for specific inquiries.
Q: What about price adjustments? A: Per company policy, we do not offer price adjustments. Thank you for understanding.
Q: What if my item is back ordered? A: If an item you purchase is back ordered we will contact you as soon as possible. You can then decide if you would like to pay for it now and have it shipped when it becomes available or to remove that item from your order.
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